MAKING A RESERVATION
Q: How do I make a reservation at the Inn?
50% deposit plus 6% tax is required to book and guarantee your reservation. The balance is due on check-in. Please click here to check availability and make a reservation online. You may also call the winery at 231-938-6120 to make a reservation over the phone.
Q: I’m a CGT Wine Club Member. Do I receive a discount on my reservation?
Yes. If you are a CGT Wine Club Member, please call the winery at 231-938-6120 to make your reservation with an additional discount.
Q: How do I make an online reservation using a gift certificate?
If you have a paper gift certificate issued prior to January 20, 2015, please call the winery to make your reservation. If you have an electronic gift certificate, issued after January 20, 2015, you may use it to book online anytime.
Q: What if I need to cancel my reservation?
A $25 administration fee will be charged for all cancellations, with a forfeiture of the full deposit for reservations cancelled within 14 days of check-in. The Inn may refund the forfeited deposit, less the $25 administration fee, if we re-book your reserved room.
Q: May we bring our children?
The Inn is restricted to adult guests of 21 years of age or older. As a courtesy to other guests, the common areas are for the use of registered guests.
Q: May we bring our pet?
Pets of any kind are not permitted inside the Inn or in a parked vehicle on the property.
ARRIVAL & CHECK-IN
Q: Where do we check into the Inn at Chateau Grand Traverse?
Please check in at our Main Office when arriving Monday through Friday. Check in is from 3:00 PM and 5:00 PM. If you arrive on Saturday or Sunday, please check in at our Tasting Room.
Q: What if we arrive after the winery is closed?
If you are going to be checking in after 5PM, please call ahead to let us know. We can certainly accommodate late check-ins, providing you make prior arrangements.
Q: When will I be charged for my room?
You will be charged for the balance on your room at check-in.
Q: What time is check-out at the Inn?
Please check-out by 11:00 AM. Late check-out is subject to availability and a late check-out fee may apply.
OTHER INN AT CHATEAU GRAND TRAVERSE QUESTIONS
Q: What is the general ambiance at The Inn?
The Inn at CGT caters to an adult-only clientele, offering a peaceful and relaxed setting. We are not a hotel, nor can we be considered a traditional B&B. With modern finishes and decor, The Inn creates an inviting ambiance with all the comforts of home.
Q: How many rooms do you have at the Inn?
The Inn offers six unique guest rooms that are equally equipped.
Q: What size beds are offered?
We offer 2 King Bed rooms as well as 4 Queen Bed rooms.
Q: Can we bring food and cook in your Kitchen?
The Inn’s kitchen is not available for guest use. We do offer a microwave and refrigerator in each room for basic needs.
Q: Do you offer secure storage for bikes, kayaks, etc?
We have a garage at the Inn where guests can make arrangements to store their gear.
Q: Do you have parking for RV’s or trailers?
We do not have a designated parking area for large vehicles or trailers. However, we can usually accommodate such vehicles if you make arrangements in advance.
Q: Can you provide flowers, chocolates or special requests?
Absolutely! We are happy to accommodate most guest requests. Please call in advance to arrange any such needs.
Q: Can we walk in your vineyard?
Yes. Our vineyards offer beautiful views of the countryside and West Grand Traverse Bay, and we invite you to enjoy the scenery up-close. Since we are a farm, we ask that you check with us in advance to make sure the area is safe from sprays or moving equipment.
Q: Do you offer Inn guests any discounts in your Tasting Room?
Yes. Our Inn guests can enjoy an additional 5% discount in our Tasting Room. At certain times, we may also offer a special tasting of certain wines.
Q: Can we bring our own alcohol beverages to the Inn?
If guests wish to bring their own alcohol beverages, we ask that you store and consume them in your room only.
Q: What happens if you have a power outage?
The Inn is equipped with an automatic backup generator to provide basic lighting, heating and plumbing needs.
Q: Do you offer dry cleaning or laundry service?
No. Guests are free to use our complimentary washer and dryer as well as iron and ironing board located in the lower level.
Q: Do you provide a cooked breakfast?
We offer a deluxe breakfast daily from 7 am-10 am in The Inn breakfast room. Guests can enjoy fresh coffee, tea, baked goods, bread, juices, cereals, waffles, and fruit pastries. For more information on Dining Services, please click here.
Q: Do you provide daily housekeeping?
Yes. Rooms are refreshed each day with fresh towels and linens.
Q: How do I gain access to the Inn and my room?
The Inn has keyed-entry access to both the main entrance as well as individual guest rooms. You will be provided with these keys upon check-in.
Q: Do you have an exercise facility?
Yes, we offer an exercise room in our lower level with a treadmill, elliptical, weight machine, yoga mats, and free weights. We also feature a large sauna for guest use. Water, towels and a nearby bathroom with shower are available.
Q: Do you allow outside guests to visit?
No. Out of respect and security to other guests, the Inn is only available to registered guests.
Q: Do you have an in-room safe or secure area for personal valuables?
No. Although we have never had an issue, it is your responsibility to keep track of your valuables.
Q: How do you accommodate late arrivals?
We regularly have late arrival guests. Arrangements need to be made in advance since we do not have a 24 hour desk.
Q: Is The Inn handicap accessible?
The Inn can accommodate people with limited mobility with wide doors and ground level entry. Unfortunately, we do not have ADA qualified rooms or bathrooms in the Inn.
Q: Do you have phone access in each guestroom?
Yes. Each guest room is equipped with a phone for local calls only.
Q: Do you have Internet/Wi Fi access in each guestroom?
Complimentary wireless internet access is available throughout the Inn at CGT.