Wine Club Terms and Conditions
Authorization for Recurring Credit Card Charges
- By enrolling in the Chateau Grand Traverse Wine Club, the member expressly authorizes Chateau Grand Traverse to charge the credit card on file for the cost of each scheduled Wine Club shipment, including applicable taxes, shipping fees, and any additional charges associated with the member’s selected club or customization preferences. This authorization shall remain in effect until the member cancels their Wine Club membership in accordance with the stated Terms and Conditions.
- In the event that an upcoming expiration or outdated credit card is detected, Chateau Grand Traverse will notify the member via email to update their payment information. It is the responsibility of the member to ensure the credit card on file is accurate and up to date. Chateau Grand Traverse is not liable for any fees, penalties, or delays resulting from declined charges or outdated payment information.
Fees
- A termination fee of $50.00 will be assessed if a Wine Club membership is terminated prior to the shipment of the first allocation.
- Wine club shipments may be paused, resulting in a suspension of member benefits, but if done so before the first shipment, a fee of $50.00 will be assessed.
- Members who select “pick-up” versus “ship to” must pick up their package within 45 days of notification. If a member has not picked up their shipment, it will be shipped to them with standard applicable shipping rates.
- Wine club shipments returned to the winery after three delivery attempts by UPS will be charged for return shipping + ensuing delivery charges.
- In the event a shipment is returned to Chateau Grand Traverse due to unsuccessful UPS delivery, the member shall be responsible for all shipping fees associated with the second delivery attempt.
- A restocking fee of $25.00 will apply to any shipment returned to Chateau Grand Traverse and subsequently canceled, by the member.
Adult Signature Requirement
- State law, as well as UPS policy, requires an adult signature (21+ years of age) at the time of delivery for every package containing wine. It is the shipper’s responsibility to ensure an adult is available to sign for the shipment at delivery.
Shipping and Delivery Terms
- All Wine Club shipments are sent via UPS and are subject to UPS’s standard delivery policies and procedures. Once a package leaves Chateau Grand Traverse’s facility, it is fully managed by the UPS delivery system. Chateau Grand Traverse does not have the ability to dictate delivery times, dates, or locations beyond the initial shipping address provided by the member.
- UPS will attempt delivery three (3) times and leave a notification at the delivery address after each attempt. If the package is not successfully delivered after the third attempt, it will be returned to Chateau Grand Traverse. Customers may contact UPS directly to redirect the package or request a hold at a UPS facility; however, Chateau Grand Traverse cannot make these adjustments on behalf of the customer.
- In the event of a returned package, the customer will be responsible for any return fees and additional shipping costs associated with redelivery. These fees will be charged to the credit card on file.
Shipments will not be delivered under the following circumstances
- The recipient is not 21 years of age or older or does not have an acceptable form of ID such as a driver’s license, passport or picture ID.
- The recipient shows signs of intoxication.
- If the recipient cannot provide identification proving their age or the recipient’s home is vacant, the delivery will be re-attempted two subsequent times and then it will be returned to Chateau Grand Traverse.
By enrolling in the Wine Club, the member acknowledges and agrees to these terms and conditions.
